Housekeeping procedures
Choose a housekeeping procedure
Open a procedure to review its steps, then choose Save to create a checklist or reusable template.
Preparation
Stock linen, amenities, and cleaning supplies before the shift so attendants can prepare rooms without repeated trips to the store.
Quiz
Room cleaning
Inspection
Check cleanliness, presentation, amenities, and working equipment before releasing a room. Record defects and arrange follow-up.
Quiz
Evening service
Prepare occupied rooms for the evening with a bed refresh, amenity checks, and a tidy finish while respecting guest privacy.
Quiz
Didn't see what you need? Request a SOP
Open and save each procedure you need. Use bed making for detailed guidance within room cleaning, rather than repeating the cleaning routine.
Save procedures individually
How it works
Define → Train → Test → Do → Improve
The Checklist Framework keeps every shift aligned:
Set room standards
What it is: Agree what a clean, stocked, guest-ready room looks like at your property.
Do it here: Save an individual procedure as a checklist or reusable template and adapt the steps to your rooms.
Demonstrate the routine
What it is: Walk attendants through trolley preparation, room cleaning, and bed presentation.
Do it here: Review the steps together. Use the bed making guide for extra detail, or download PDF, Word or Excel copies for training.
Check understanding
What it is: Review knowledge of the procedure before staff work on their own.
Do it here: Open the existing Quiz link next to each SOP and discuss the answers with the attendant.
Prepare and check rooms
What it is: Use the appropriate routine for cleaning, inspection, or evening service.
Do it here: Work through a saved checklist. Use bed making guidance within cleaning and a separate inspection when the room is ready.
Act on room defects
What it is: Use inspection findings and guest feedback to identify missed steps or unclear instructions.
Do it here: Review issues with the team, update your saved procedure, and demonstrate any changed steps.
Benefits
Why housekeeping teams use these procedures
Reduce supply trips by checking trolley stock before room cleaning starts.
Give new attendants a clear cleaning sequence and detailed bed making guidance.
Keep room presentation consistent across attendants and shifts.
Catch missing amenities and room defects during inspection before guests arrive.
Review understanding with quizzes tied to the five published procedures.
Adapt individual procedures to your rooms and keep PDF, Word or Excel copies for briefings.
Housekeeping Frequently Asked Questions
Which housekeeping SOPs are available?
There are five procedures: trolley setup, room cleaning, bed making, room inspection, and turndown service. Each has an existing quiz linked beside it.
Should attendants complete room cleaning and bed making separately?
Bed making is part of room cleaning. Use the bed making procedure as supporting guidance when teaching linen checks, sheet placement, and presentation. It does not require a second cleaning run.
How should a supervisor use the room inspection checklist?
Use it after cleaning to check that the room meets your property standards. Record defects, arrange corrections, and follow your hotel policy before releasing the room to Front Office.
Can I adapt the procedures to my hotel?
Yes. Open a procedure and choose Save to create a checklist or reusable template. Adapt it to your room types, amenities, approved cleaning products, safety instructions, and service standards.
Can I download housekeeping SOPs as PDF, Word or Excel?
Yes. Open an individual procedure and choose its PDF, Word or Excel download. Choose and save procedures individually.
How can I use the housekeeping quizzes for training?
Open the Quiz link beside the relevant procedure. Have staff work through the questions and review the answers together. Combine this knowledge check with a practical demonstration in a room.
When should we use the turndown service procedure?
Use it for evening service where your hotel offers turndown. Adapt the routine to guest preferences, privacy requirements, amenities, and the service hours at your property.
Ready for more consistent room preparation?
Save a procedure for your team
Start with trolley setup or room cleaning, then choose the supporting guidance, inspection, and evening service procedures your team needs.
Choose and save procedures individually