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Front Desk Opening Procedure Quiz

Verify your team's understanding of the Front Desk Opening SOP with this quiz designed for front office training.

Deliver the same quality every time! Use this quiz to confirm your Front Office staff can execute the SOP before they fly solo.

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Quiz Overview

Difficulty

Intermediate

Questions

12

Estimated time

10 minutes

This quiz reinforces your mastery of the Front Desk Opening Procedure. Front desk agents and shift supervisors use it to verify systems, confirm room status, and prepare for guest arrivals. Completing this workflow correctly prevents overbooking chaos, payment delays, and operational missteps.

Quiz Questions

Answered 0/12Correct 0
1. What is the first action you should take when you arrive at the front desk for your shift?
2. Before checking in any guests, you must verify that three critical systems are online. Which of the following is NOT one of these systems?
3. You're reviewing the night audit report and notice a note: 'Room 204 marked maintenance—do not sell.' However, the PMS still shows Room 204 as available. What should you do?
4. You pull the arrivals report and count 28 confirmed reservations. Your available room inventory is 25 rooms. What action must you take immediately?
5. A guest is expected to check in at 14:35. It is currently 06:50 and the PMS is responding slowly. After 3 minutes of slow response, what should you do?
6. You're stocking front desk supplies and notice you have 15 blank key cards and 12 physical keys remaining. What should you do?
7. Before you unlock the front desk doors at 07:00, what must you test?
8. Your night auditor has left a note: 'Guest in Room 412 requests early checkout at 09:00 instead of standard 11:00.' How should you handle this during your opening?
9. It is 06:32 and you notice the key card encoder has not responded to a test command. You restart it once, and it fails again at 06:35. What is your next step?
10. Your opening briefing is scheduled for 06:50. Which of the following should NOT be part of your team huddle?
11. When should you begin checking in guests if all opening tasks are completed by 06:50?
12. The night auditor's report shows that Rooms 307 and 412 have the same guest confirmation number assigned. This indicates which type of discrepancy?

Completion Summary

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Details

This quiz covers the essential components of the Front Desk Opening Procedure, including PMS login, system verification, night audit review, room inventory confirmation, and overbooking detection.

The opening procedure is the foundation of a smooth, guest-focused day. When executed methodically, it prevents overbooking errors, ensures payment systems work, and positions your team to deliver professional service from the first guest arrival. This quiz assesses your understanding of preconditions, critical decision gates, escalation triggers, and operational protocols.

Use this quiz during onboarding to verify staff competency and after retraining to reinforce best practices. Managers can assign it to audit staff readiness and identify training gaps across their teams.

Successfully completing this assessment demonstrates you can execute the front desk opening workflow with accuracy and confidence.

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