Checklist
QUIZ

Guest Transportation Coordination Quiz

Verify your team's understanding of the Guest Transportation SOP with this quiz designed for front office training.

Deliver the same quality every time! Use this quiz to confirm your Front Office staff can execute the SOP before they fly solo.

Roll this out to your team

Assign quizzes from checklist to capture scores, retakes, and completion proof.

Save & Assign this quiz

No credit card • Historical results kept forever

Quiz Overview

Difficulty

Intermediate

Questions

13

Estimated time

10 minutes

This quiz validates your grasp of the Guest Transportation Coordination procedure. Front-office staff use it daily to book pickups, confirm providers, and ensure guests reach airports on time. Mastering this workflow prevents missed flights, reduces complaints, and builds guest loyalty.

Quiz Questions

Answered 0/13Correct 0
1. When a guest requests transport at check-in, what information must you collect first?
2. What minimum advance notice is required for a standard airport transfer booking?
3. A guest checks in and you pull their folio. What two critical items must you verify before booking transport?
4. A guest wants an early departure at 04:30 am and your hotel shuttle does not begin service until 06:00. What should you do?
5. You have booked transport for a guest at 14:10 to the airport. When should you confirm with the provider that the booking is still active?
6. You have successfully booked a transport. Now you provide the guest with confirmation. What must be included on the confirmation card or document?
7. It is 30 minutes before the guest's scheduled pickup time. You check the provider tracking app and see the driver is running 20 minutes late. What is your next action?
8. The driver arrives at 06:45 as scheduled but the guest does not appear in the lobby. After waiting 5 minutes, the driver calls the guest room. No answer. What do you do next?
9. A guest wants to cancel their 18:00 airport pickup and rebook for 19:30 instead. How do you proceed?
10. A guest initially booked transport for 2 passengers at 07:00 but now calls and says 4 people will be traveling. You previously assigned a sedan. What is the immediate action?
11. At the end of your shift, what must you record in the daily transport log before handing off to the next shift?
12. A guest's airport transfer is booked for 06:35 departure tomorrow morning. The guest mentions they have a wheelchair. What is the critical compliance step you must take before confirming the booking?
13. A guest requests transport for 05:45 departure tomorrow. The hotel policy states early departures (before 05:00 am) require supervisor approval. Your shift ends at 22:00 tonight. What do you do?

Completion Summary

You answered 0 out of 13 correctly.

Imagine tracking quiz completion, retakes, and mastery data automatically inside Checklist.

Save & Assign this quizSee more Front Office quizzes

Details

This quiz covers the core competencies of airport transfer coordination: gathering booking details, validating guest eligibility, selecting appropriate providers, and monitoring real-time transport status.

Effective transportation coordination protects the hotel from liability, ensures guests arrive punctually, and reinforces their confidence in your service. Poor execution—missed bookings, late confirmations, or unmonitored delays—damages reputation and triggers complaints.

Use this quiz after training to verify that front-office and bell desk staff can execute each step without errors. Assign it during onboarding and re-assign annually as a refresher. Results highlight knowledge gaps so supervisors can provide targeted coaching.

The quiz assesses your ability to manage decision gates, handle exceptions (early departures, last-minute changes, no-shows), and document all transport details for audit and dispute resolution.

Suggest Improvements