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QUIZ

Hotel Lost and Found Procedure Quiz

Verify your team's understanding of the Lost And Found SOP with this quiz designed for front office training.

Deliver the same quality every time! Use this quiz to confirm your Front Office staff can execute the SOP before they fly solo.

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Quiz Overview

Difficulty

Intermediate

Questions

13

Estimated time

10 minutes

This quiz assesses front office staff's grasp of the lost and found procedure for handling guest belongings. It covers reporting, logging, secure storage, and recovery steps to ensure consistent operations. Use it during onboarding or after training to confirm reliable item management.

Quiz Questions

Answered 0/13Correct 0
1. What triggers the start of the lost items SOP?
2. When a guest reports a lost item in person at 14:35, what detail must staff capture first?
3. After receiving a guest report, what is the next action in the found property checklist?
4. If an item isn't in the system, what deadline applies to the housekeeping room search request?
5. What format does the reference number for a lost item found on November 14, 2025, follow?
6. A silver watch with a scratched face is delivered to front office; how should staff categorize it?
7. For a high-value item like a passport, where must it be stored immediately?
8. An item is found and logged at 10:15; when must guest notification occur?
9. How long are standard items retained in lost and found before disposal?
10. A guest's medication is found in a room at 16:45; what handling applies?
11. At 09:20, a guest arrives claiming a bracelet found yesterday, but insists it's damaged; what to do?
12. Guest contact fails after three attempts for a high-value necklace; what escalation follows?
13. Before releasing a claimed wallet at 11:10, what verification is required?

Completion Summary

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Details

This quiz evaluates key elements of the hotel lost and found procedure, such as intake reporting, item categorization, secure storage, guest notification, and exception handling. Staff learn to identify triggers like guest reports or housekeeping discoveries, while practicing decision points for high-value or perishable items.

Learning objectives include mastering logging details, escalation paths, and compliance rules to minimize risks like liability claims or lost trust. It suits front office teams, housekeeping coordinators, and managers for onboarding, retraining, or performance audits in hospitality settings.

By completing this assessment, operators reinforce the workflow that protects guest satisfaction and hotel operations. Managers can assign it within the Checklist framework to verify skills, spot training needs, and promote efficient recovery processes.

Incorporate results to refine procedures, ensuring every found item receives prompt, documented care that supports loyalty and reduces disputes.

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