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QUIZ

Hotel Group Check-In Procedure Quiz

Verify your team's understanding of the Group Check In SOP with this quiz designed for front office training.

Deliver the same quality every time! Use this quiz to confirm your Front Office staff can execute the SOP before they fly solo.

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Quiz Overview

Difficulty

Intermediate

Questions

14

Estimated time

10 minutes

This quiz reinforces essential competencies for handling large group arrivals efficiently. Front-desk and supervisory staff use this assessment after training to demonstrate proficiency with group coordinator communication, rapid room assignment, and payment verification workflows.

Quiz Questions

Answered 0/14Correct 0
1. When should the group check-in procedure be activated for a reservation?
2. How far in advance should you contact the group coordinator to confirm arrival details?
3. What is the maximum acceptable average check-in time per guest during a group arrival?
4. A guest from the group arrives and presents an ID that expired 2 months ago. What should you do?
5. A guest's payment card fails authorization. What is the first action you should take?
6. During check-in, housekeeping reports that 4 of the 20 assigned rooms are not yet ready. What should you do immediately?
7. What information must you record in the PMS for each group guest checked in?
8. A guest on the rooming list does not appear on arrival day. What should you record in the PMS?
9. You are told during group check-in that a guest is not on the rooming list but claims to be part of the group. How do you proceed?
10. A guest checks in at 16:35 and realizes they have no valid photo ID. It is a Saturday evening. What do you do?
11. The group coordinator becomes unavailable during check-in but guests are still arriving. How should you respond?
12. Why should pre-authorization (payment verification) occur before you hand over the room key card to a group guest?
13. Before arrival, the group coordinator confirms 20 rooms but the rooming list shows only 18 rooms in the PMS. What should you do?
14. What should you do if a guest's passport number doesn't match the reservation details during check-in?

Completion Summary

You answered 0 out of 14 correctly.

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Details

This quiz evaluates your understanding of the group check-in process from pre-arrival coordination through room assignment and key release. Staff will learn to anticipate common challenges such as payment authorization failures, room readiness delays, and guest-list discrepancies.

The group check-in procedure ensures that arrivals of 8 or more rooms proceed smoothly without cascading failures. By coordinating with group coordinators in advance, preparing documentation, and verifying payment before key release, your team reduces wait times, maintains accurate occupancy records, and creates a positive first impression that encourages repeat bookings.

Use this quiz during onboarding or refresher training to confirm that agents and supervisors can execute the full workflow. Results help identify training gaps and reinforce best practices around pre-authorization, ID verification, and exception handling.

Assign this quiz as part of your Checklist Framework: train, verify, and improve. Strong performance means your property is ready to handle large groups confidently.

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