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QUIZ

Hotel Guest Check-In Procedure Quiz

Verify your team's understanding of the Guest Check In SOP with this quiz designed for front office training.

Deliver the same quality every time! Use this quiz to confirm your Front Office staff can execute the SOP before they fly solo.

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Quiz Overview

Difficulty

Intermediate

Questions

15

Estimated time

10 minutes

This quiz reinforces the core steps of the Guest Check-In Procedure. Managers typically assign it after training to confirm that front desk associates can deliver a consistent, professional welcome and handle payment, room assignment, and guest communication accurately.

Quiz Questions

Answered 0/15Correct 0
1. Within how many seconds should you acknowledge a guest arriving at the front desk?
2. What is the first piece of information you should request from the guest during check-in?
3. Which types of identification are acceptable for guest identity verification?
4. A guest arrives at 14:10 with a confirmed reservation, but their credit card is declined during payment authorization. What should you do?
5. What system field must be checked before assigning a room to a guest?
6. In addition to the total stay amount, what should be authorized during payment processing?
7. True or False: You should assign a room as soon as you confirm the guest has a reservation, even if payment has not been authorized.
8. After programming the key card, what must you do before handing it to the guest?
9. What is the standard checkout time that must be communicated to the guest during check-in?
10. A guest mentions they need a late checkout on the second day of their stay. Where should you document this request?
11. Which of the following is NOT a best practice during the check-in process?
12. A guest arrives without a reservation. What is the first step you should take?
13. What should you do if the guest's preferred room type is not available at all?
14. What information must be recorded in the PMS during the special requests review step?
15. How long should a standard check-in take for a straightforward reservation?

Completion Summary

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Details

This quiz covers the essential steps of the hotel check-in procedure, including greeting protocols, reservation verification, identity confirmation, payment authorization, room readiness checks, key card issuance, and checkout communication.

Use it after training to validate front desk staff mastery and reinforce consistent service delivery across all shifts. Assign the quiz as part of your Checklist Framework loop: train staff on the standard operating procedure, verify their understanding through this assessment, and identify areas for improvement.

Results help managers pinpoint knowledge gaps, reduce check-in errors, and ensure every guest receives a reliable, professional welcome. Staff who complete this quiz demonstrate readiness to handle standard check-in workflows, payment processing, and common guest scenarios with confidence and accuracy.

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