Tour Guide Checklist
4.8/5 with 171 votes
Table of Contents
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- Do
- Be flexible.
- Give a balanced commentary.
- Be prepared to change route.
- Be able to provide alternative routes.
- Link, relate, qualify and develop according to timing.
- Stress the social history.
- Allow and handle questions.
- Always listen carefully.
- Be honest: say if you do not know the answer.
- Give time for guests to talk.
- Limit detail to the important.
- Explain technical terms and jargon.
- Be confident.
- Be imaginative.
- Use the visitors knowledge; find out if there are any specific interests.
- Use common sense.
- Carry appropriate reference books.
- Present the site or experience in the best possible way.
- Be positive.
- Smile.
- Do Not
- Forget to mark the tour in your diary.
- Forget to count: group members, restaurant seats, entrance tickets etc.
- Speak when there is nothing to say.
- Express personal or negative opinions.
- Present controversial topics: politics, religion, sex etc.
- Assume existing knowledge
- Assume customers to be ignorant
- Presume to be an expert.
- Be negative about anything.
- Hurry your guests, comment on lack of time
- Turn your back to the group or turn your head away whilst speaking.
- Start speaking before group is assembled and composed.
- Speak while walking.
- Overtire your guests with too much information.
- Tell lies.
- Offend your visitors.
- Argue - either with the customer or the driver.
- Forget the name of your group, hotel, voucher etc.
- Unfavourably compare guests or persons.
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Presented by:
Alex Strickland
Stats
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Views: 354
Uses
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Uses: 3
Tasks
41
Tasks: 41
Who it's for
This Tour Guide Checklist is for teams that want consistent execution, less rework, and clear ownership.
- Standardize quality - run the same Tour Guide steps every time, regardless of who executes
- Save time - reuse a proven Tour Guide workflow instead of rebuilding processes from scratch
- Improve accountability - assign owners and see what's done vs. what's pending
- Onboard faster - use the Tour Guide checklist as the SOP and training guide
- Coordinate across roles - handoffs are clear and everyone works from the same source of truth
How to use it
How to use this Tour Guide Checklist:
- Start by saving it - save as a Template if you'll reuse it, or as a Checklist if it's a one-off project.
- Customize it once for your workflow - remove what doesn't apply and add your team-specific steps.
- Assign ownership and execute - set owners/due dates where needed and track completion as work happens.
- Reuse without rebuilding - when Tour Guide comes up again, start from your saved version and run it with clear ownership.
Rate this Checklist
5 stars
Scores 4.80 with 171 votes