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Alex Strickland
Jan 2, 2012
Tour Guide Checklist
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Scores 4.77 with 171 votes
41 tasks
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Be flexible.
Give a balanced commentary.
Be prepared to change route.
Be able to provide alternative routes.
Link, relate, qualify and develop according to timing.
Stress the social history.
Allow and handle questions.
Always listen carefully.
Be honest: say if you do not know the answer.
Give time for guests to talk.
Limit detail to the important.
Explain technical terms and jargon.
Be confident.
Be imaginative.
Use the visitors knowledge; find out if there are any specific interests.
Use common sense.
Carry appropriate reference books.
Present the site or experience in the best possible way.
Be positive.
Smile.
Do Not
Forget to mark the tour in your diary.
Forget to count: group members, restaurant seats, entrance tickets etc.
Speak when there is nothing to say.
Express personal or negative opinions.
Present controversial topics: politics, religion, sex etc.
Assume existing knowledge
Assume customers to be ignorant
Presume to be an expert.
Be negative about anything.
Hurry your guests, comment on lack of time
Turn your back to the group or turn your head away whilst speaking.
Start speaking before group is assembled and composed.
Speak while walking.
Overtire your guests with too much information.
Tell lies.
Offend your visitors.
Argue - either with the customer or the driver.
Forget the name of your group, hotel, voucher etc.
Unfavourably compare guests or persons.
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Useless
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Ok
Good
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Excellent.
Scores 4.77 with 171 votes
41 tasks
164 views today
1 uses today
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