Tour Guide Checklist
Table of Contents
Do
Be flexible.
Give a balanced commentary.
Be prepared to change route.
Be able to provide alternative routes.
Link, relate, qualify and develop according to timing.
Stress the social history.
Allow and handle questions.
Always listen carefully.
Be honest: say if you do not know the answer.
Give time for guests to talk.
Limit detail to the important.
Explain technical terms and jargon.
Be confident.
Be imaginative.
Use the visitors knowledge; find out if there are any specific interests.
Use common sense.
Carry appropriate reference books.
Present the site or experience in the best possible way.
Be positive.
Smile.
Do Not
Forget to mark the tour in your diary.
Forget to count: group members, restaurant seats, entrance tickets etc.
Speak when there is nothing to say.
Express personal or negative opinions.
Present controversial topics: politics, religion, sex etc.
Assume existing knowledge
Assume customers to be ignorant
Presume to be an expert.
Be negative about anything.
Hurry your guests, comment on lack of time
Turn your back to the group or turn your head away whilst speaking.
Start speaking before group is assembled and composed.
Speak while walking.
Overtire your guests with too much information.
Tell lies.
Offend your visitors.
Argue - either with the customer or the driver.
Forget the name of your group, hotel, voucher etc.
Unfavourably compare guests or persons.
Download or Print this Tour Guide Checklist
Get a printable version of this checklist in your preferred format: PDF, Word, Excel, or print directly from your browser.
Presented by:
Alex Strickland
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Who it's for
This Tour Guide Checklist is for teams that want consistent execution, less rework, and clear ownership.
- Standardize quality - run the same Tour Guide steps every time, regardless of who executes
- Save time - reuse a proven Tour Guide workflow instead of rebuilding processes from scratch
- Improve accountability - assign owners and see what's done vs. what's pending
- Onboard faster - use the Tour Guide checklist as the SOP and training guide
- Coordinate across roles - handoffs are clear and everyone works from the same source of truth
How to use it
How to use this Tour Guide Checklist:
- Start by saving it - save as a Template if you'll reuse it, or as a Checklist if it's a one-off project.
- Customize it once for your workflow - remove what doesn't apply and add your team-specific steps.
- Assign ownership and execute - set owners/due dates where needed and track completion as work happens.
- Reuse without rebuilding - when Tour Guide comes up again, start from your saved version and run it with clear ownership.