Templates
Business Checklists
Event Checklist
Business Startup Checklist
Marketing Checklist
Sales Checklist
SEO Checklist
Project Management Checklist
Personal Checklists
Moving Checklist
Wedding Checklist
Baby Checklist
Groceries Checklist
Travel Checklist
Cleaning Checklist
Checklist Forms
Pricing
sign In
Customer Service Checklist
Useless
Poor
Ok
Good
Excellent
Excellent.
Scores 4.77 with 1178 votes
Business
28 tasks
By
Campbell Rodriguez
on Dec 29, 2011
Save
Customer Communication
Effectively communicate your brand and service expectations.
Use age-appropriate greetings.
Service all customers the same regardless of their age or appearance.
Interact well with customers.
Demonstrate competence.
Have good listening skills.
Make suggestions based on customer comments.
Make eye contact with customers.
Appear engaged and interested in what the customer is telling them.
Shake hands when meeting the customer.
Respond to customer e-mails, telephone queries and complaints.
Minimize any wait time.
Ensure a pleasant and efficient treating of customers.
Learn to read body language to see if a customer could use some help.
Never discuss customers in front of other customers.
Product Knowledge
Confidently explain the company's products and services.
Able to explain the basic components of each product, features and benefits.
Understand how to match specific products and services with particular customer needs.
Confronting Conflict
Act within the chain of command in conflict situations
Understand who can authorize actions or changes.
Keep threir cool and calm during conflict situation.
Act to diffuse or alleviate the situation.
Resolve customer service issues in a fair and equitable manner.
Keep emotions in check.
Stay polite at all times.
Save
Useless
Poor
Ok
Good
Excellent
Excellent.
Scores 4.77 with 1178 votes
Share via:
Twitter
,
LinkedIn
,
Facebook
,
Whatsapp
305 views today
26 uses today
Related Checklists
Event Checklist
By Jake R Brady
Business Starter Checklist
ST
By Startup Checklist
Office Cleaning Checklist
CH
By Checklister
More Related Checklist Templates
Marketing Checklist
By Campbell Rodriguez
Business Startup Checklist
By Jake R Brady
Commercial Cleaning Checklist
By Fae Fisher
More Checklist Templates
"Customer Service Checklist" not suitable?
Search the World's largest free library of checklist templates