Customer in store pick ups process

Go to the Lowe's menu on the bottom left of screen

Find Sterling- Click on it

Log in using Lowes net User ID and Password

Once logged in you will come to a screen that says Task on the left hand side and Quick Access on the right hand side

Scroll down the Task side until you see In-Store Task in bold

Once you see the In-Store Task the third option down will be listed as Customer Pick Up

Click on the Customer pick up line

The customer pick up screen will pop up it will say Shipment Search and then Basic search below in bold

Once on this screen you will have many different options of finding the customers order

The first option is for the order number this is the easiest method if the customer has the order number available

The second best option is using the customers phone number

The third option would be to use the customers Last name or Last and first name.If only using the last name you may pull up a few customers with the same last name

Using whichever method you prefer type in the given information in the line corresponding

The last thing to check once on this screen is to make sure the shipment status is ready for customer.

The tab should be automatically defaulted to ready for customer, but it doesn't hurt to give it a second check

Then hit the search button or shift f7

The customer's order should automatically pop up or you may have to double click them from the list if multiple orders come up

Once on this screen 3 choices for verification will come up

First choice is to type in the last 4 digits to the credit card they used

The second and best used method is to verify the customer's drivers licence

Last option would be to verify the passport

Select one of the options keeping in mind if you chose the credit card it will want you to enter the last 4 digits in the little box to the right before moving on

Once that is done hit next on the bottom of the screen or shift f11

The next screen that becomes available is to verify the items they are picking up

You would then scan the product or multiple products and hit next or shift F11 once all is verfied

The next screen that will come available is just to confirm that you are sure you want to print the loading ticket

Hit confirm long as everything looks ok or hit shift F8 the loading ticket will now be printed

Customer in store pick ups process

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Customer in store pick ups process

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