Hotel Checklist Template
Table of Contents
Basic Questions
Is the front desk staffed 24 hours a day?
Does the hotel offer non-smoking rooms?
Does the hotel allow pets? What size?
What is check in time? Check out time?
What is the policy for late check in?
What is the hotel's cancellation policy?
How much is the room tax?
What is the fee for local calls?
Finding a Deal
Ask if they offer discounts (corporate, AAA, senior)
If lower advertised rate, ask for that rate.
Shop for internet discounts and web-only rates.
Travel agents can often get better deals.
Ask for extended stay discount for long trips.
Hotel Amenities
Does the hotel have a restaurant or cafe?
Is there a pool or other recreational facilities?
Is there a playground or other children's facilities?
Is there a phone in the room?
Does the room have a private bath?
Are there business facilities (fax, internet, copier)?
Making Reservations
Make reservations with a credit card in case you have problems.
Travel insurance will protect you if trip cancelled.
Read travel insurance policies carefully for exclusions.
Check your confirmation for errors as soon as you receive it.
Give someone your itinerary -- arrival, departure, hotel.
Double check your reservations before leaving.
Safety Tips
Find out what the neighborhood is like.
Research photos on the internet and in travel guides.
Stay away from hotels with numbers on the keys.
Ask for a room not on the first floor.
Make sure there is a deadbolt on all exterior doors.
Doors opening into interior hallways are safer.
Check the fire escape route upon arrival.
Use the hotel safe for valuables.
Use the hotel main entrance after dark.
Hang the "do not disturb" sign and leave TV on when gone.
Accommodation Checklist
Location
Where is the hotel located? Downtown? Near the airport? Near historical sites?
Rooms
What types of rooms does the hotel have available? Examples: single, double, smoking/non-smoking.
Rates
What are the room rates? Does the hotel offer any special or promotional rates? Examples: advance purchase discounts, weekend specials, rates which include breakfast and/or other amenities, corporate rates.
Taxes
What taxes are involved with my hotel stay? Examples: room occupancy tax, state tax, departure taxes, surcharges.
Reservations
Can my reservations be guaranteed if held with a credit card?
Confirmation
Does the hotel issue a confirmation number? Can I receive a copy of the hotel confirmation in writing?
Basic information
What are the hotel's address and phone/fax numbers?
Parking
What types of parking facilities does the hotel offer and what are the costs involved?
Amenities
What special features does the hotel offer? Examples: restaurants, pools, on-site recreation.
Accessibility
Is the hotel accessible for the disabled?
What are the hotel's check-in and check-out times?
Download or Print this Hotel Checklist Template
Get a printable version of this checklist in your preferred format: PDF, Word, Excel, or print directly from your browser.
Presented by:
Bianca Hendriks
Stats
Views
323
Views: 323
Uses
115
Uses: 115
Tasks
52
Tasks: 52
Introduction
Who it's for
This Hotel Checklist Template is for teams that want consistent execution, less rework, and clear ownership.
- Standardize quality - run the same Hotel Checklist Template steps every time, regardless of who executes
- Save time - reuse a proven Hotel Checklist Template workflow instead of rebuilding processes from scratch
- Improve accountability - assign owners and see what's done vs. what's pending
- Onboard faster - use the Hotel Checklist Template checklist as the SOP and training guide
- Coordinate across roles - handoffs are clear and everyone works from the same source of truth
How to use it
How to use this Hotel Checklist Template:
- Start by saving it - save as a Template if you'll reuse it, or as a Checklist if it's a one-off project.
- Customize it once for your workflow - remove what doesn't apply and add your team-specific steps.
- Assign ownership and execute - set owners/due dates where needed and track completion as work happens.
- Reuse without rebuilding - when Hotel Checklist Template comes up again, start from your saved version and run it with clear ownership.