Organize your Information
Name the person or organisation against whom the complaint is lodged.
Write When the incident you are complaining about took place.
Write how the incident happened and what caused it.
Write where the incident happened.
Write why the incident happened.
Attempt to resolve the situation immediately.
Making a Complaint
Accumulate the documents involved with the incident.
Identify what you want to resolve the situation.
Determine if you want to write down a complaint letter of what you want done to correct the problem.
Determine who to contact to have your problem addressed.
Make sure the complaint is signed and dated.
Where evidence is supplied, attach to the complaint.
Send the complaint letter to people in power.
Tips
Always write down the date, time, names and titles of the people that you speak with.
Be patient and polite.
If you cannot get the result that you want from a representative, ask to speak to their supervisor.
If your complaint is resolved, say "Thank you".

Complaint Checklist

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